FREQUENTLY ASKED QUESTIONS
Question: What are the rates for tuition and fees?
Answer: The tuition and fees can be found at : http://www.wmich.edu/registrar/tuition/index.html.
Question: When will I receive a semester Tuition Fees and Residence
Hall invoice?
Question: What address will my semester Tuition Fees and Residence Hall invoice be mailed to?Answer: A semester invoice is sent to all students who are registered for classes approximately one month prior to the beginning of the semester. The semester invoice will include the tuition, fees, room and board, pending financial aid, and class schedule for the semester. The tuition is due the first day of the semester.
If the student is not registered when the invoices are sent, their monthly statement on the web will reflect their charges, payments and pending financial aid. You will receive a notification via email when your statement is available on line. Using your Bronco NetID and password you can view your statement at http://gowmu.wmich.edu in the Payment and Account Information channel. You may also assign authorized users to receive email notification and access your account information. The monthly statement will not include your class schedule. Students can view their class schedule at http://gowmu.wmich.edu in the Academic Services channel. You will need your Bronco NetID and password.
Using their Bronco NetID and password students can check their account balance at http://gowmu.wmich.edu in the Payment and Account Information channel. Parents that are authorized users may make payments at https://ebills.cc.wmich.edu/tsa/web/login.jsp.
Answer: The semester Tuition Fees and Residence Hall invoice is mailed to the permanent address unless a billing address is specified. You can view the local, permanent, and billing address the University has on file for you and make any changes.Question: Will I receive a new tuition invoice if I drop or add classes or register after the initial billing date?
Question: What happens if I lose my semester Tuition Fees and Residence Hall invoice?Answer: No. You will NOT receive a revised Tuition Fees and Residence Hall invoice. Using your Bronco NetID and password you can obtain your account balance at http://gowmu.wmich.edu in the Payment and Account Information channel.
Using your Bronco NetID and password your monthly statements can be accessed at http://gowmu.wmich.edu in the Payment and Account Information channel. The most recent monthly statements are available after the 15th of each month. The statement will reflect the previous balance, charges, payments, accepted financial aid, and balance due. The monthly statement will not include the class schedule. Students can view their class schedule online.
Answer: Using your Bronco NetID and password you can verify your account balance at http://gowmu.wmich.edu in the Payment and Account Information channel. Payments can be made by Master Card, Visa, Discover, Debit Card, or Electronic Check.Question: How do I obtain my most recent monthly statement?
Answer: Using your Bronco NetID and password your monthly statement can be accessed at http://gowmu.wmich.edu in the Payment and Account Information channel. You will receive a notification via email when your statement is available on line. You can access http://gowmu.wmich.edu in the Payment and Account Information channel to view your statement. You may also assign authorized users to receive email notification and access your account information. Monthly statements are NOT mailed to enrolled students. A monthly statement will be mailed to non-enrolled students.Question: What happens if I don't pay my account balance on time?
Answer: If you do not pay your account balance on time a hold may be placed on your account which may prevent you from registering for classes, the ability to obtain a transcript or diploma. You may also be subject to service charges of 1.5% monthly (18% annually).Question: How do I change my address?
Answer: You can view the local, permanent, and billing address the University has on file for you and make any address changes. It is important the University has the correct address for mailing tuition invoices, refund checks, and any other correspondence.Question: What do I need to do if my employer, sponsor or some other agency is paying my tuition?
Question: Where do I send General Motors (GM) Vouchers?Answer: Any student who is sponsored by a Third Party must submit a letter of authorization on the company/organization's letterhead. The authorization must include:
1. Student's Name
2. Western Identification Number (WIN #) For information concerning how to locate your WIN # see the Miscellaneous Questions section
3. Semester/Year(s) Covered
4. Specific Classes Covered (or the amount or maximum credit hours they will pay)
5. Address and Phone Number of the Third Party payer
The letter of authorization must be received no later than three weeks prior to the start of the semester. Please send your authorization to: Accounts Receivable, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5210.
Accounts Receivable will send an invoice to the Third Party after the drop/add period. Payment is due upon receipt of the invoice and is not contingent upon the student successfully completing the course. If the company does not pay the authorized amount, it will be charged back to the student's account. Please call 269-387-4251 with any questions about Third Party accounts.
Answer: The GM vouchers must be received no later than three weeks prior to the start of the semester. Please send your vouchers to: Accounts Receivable, Western Michigan University, 1903 West Michigan Avenue, Kalamazoo, MI 49008-5210.
Accounts Receivable will send an invoice to the company after the drop/add period. Payment is due upon receipt of the invoice and is not contingent upon the student successfully completing the course. If the company does not pay the authorized amount, it will be charged back to the student's account. Please call 269-387-4251 with any questions about Third Party accounts.
Question: Does the University accept credit cards for payment?
Answer: Yes, Western Michigan University accepts VISA, Master Card, Discover, Debit Card or Electronic Check. Students may pay in this manner either in person or at http://gowmu.wmich.edu in the Payment and Account Information channel using your Bronco NetID and password. Authorized users may make payments at https://ebills.cc.wmich.edu/tsa/web/login.jsp.
Question: Where is the Bronco Express (BEST) office located?
Answer: The BEST office is located in room 146 in the Bernhard Center, across from the Bernhard Center cafeteria. You may make payment in person, Monday - Friday, 8:00 am to 5 pm. For your convenience there are payment drop box locations in the BEST office or in the hallway outside the Cashiering office in the Seibert Administration Building.
Question: Where do I mail my payment?
Answer: You should send your semester/session payment with coupon in the envelope provided with the invoice. Payments that are sent priority mail, overnight mail, or without a coupon should not be sent to the address on the payment envelope. These payments should be sent with your Western Identification Number (WIN#) (See the Miscellaneous Questions section for instructions on finding your WIN #) on the check or money order to: WMU-Cashiering Office, 1903 West Michigan Ave, Kalamazoo, MI 49008-5282. The address on the envelope is actually a post office box and therefore, unable to accept these deliveries. Please allow 5 days for mailing and processing.Question: Does the University offer any payment plans?
Answer:Yes, WMU has a payment plan that features automatic, recurring installment payments.Question: How do I sign up for the payment plan?
Answer: You can sign up for the payment plan at http://gowmu.wmich.edu. Select the Payment and Account Information link, then the Payment Plan tab. The authorized users can sign up for the payment plan at https://ebills.cc.wmich.edu/tsa/web/login.jsp.Question: Can anyone sign up for the payment plan?
Answer: To sign up for the payment plan you must have a zero balance on prior semester charges. The charges you wish to use to enroll in the payment plan must be more than $500.00 and cannot include Campus Apartment rent or Children's Place charges.Question: What does it cost to sign up for the payment plan?
Answer: A payment plan enrollment fee of $30.00 is due when you sign up for the payment plan. When signing up for the payment plan you must select a payment method; credit card or automatic withdrawal from your bank account. The enrollment plan fee will be processed immediately using the method that you select when signing up. The payment plan enrollment fee is non-refundable.Question: If I choose the payment plan do I have to sign up again?
Answer: If you want to use the payment plan for another semester you must sign up again. The $30.00 payment plan fee is charged for each semester that you use the program.Question: Will I be charged a fee for every installment payment that I make?
Answer: No, the enrollment fee is only charged when you enroll for the payment plan.Question: How does the payment plan work?
Answer: When you enroll for a payment plan your balance is divided into equal installment payments based on the date that you sign up for the payment plan. The sooner you enroll in the payment plan the more installments there are available. Your balance will be divided into an equal number of installments that will be paid automatically on the due date by the plan.Question: How many payments can I make?
Answer: Based on the date that you enroll in the payment plan program you will make between 2 and 4 payments. The number of payments and the amount of each payment cannot be manually changed. However, any additional payments or charges that are added to your account will cause your monthly payments to be recalculated. You may make additional payments at any time.Question: What is the amount of each payment and will the amount change?
Answer: When you enroll for the payment plan, you can see the number of installments, the amount of each installment payment, and when the funds will be charged to your credit card or deducted from your bank account based on your current balance. If you add charges or make payments to your student account the amount of your installment payment will be adjusted accordingly.Question: What will happen if I don't have money in the bank account or on the credit card to cover the payment?
Answer: You will have five days to pay your installment. The plan only makes one attempt on the specified date. If the payment is not received within the five days you will be assessed a late fee of 1.5%.Question: Can I sign up for the payment plan and mail my payment to WMU?
Answer: Payments are automatically charged to a credit card or deducted from a bank account. If a payment is mailed in, it will reduce your installment payments.Question: Can I change my method of payment (use a different credit card or change the bank account)?
Answer: Not at this time. Please contact 269-387-4245 for help with changes to payment method.Question: Can I register for classes if I have payments remaining on my payment plan?
Answer: Yes, you may register for classes as long as your payment plan is current.Question: Will I be charged service charges for the balance on my payment plan?
Answer: No, as long as the installments on your payment plan are current, you will not be charged service charges for the balance of your account.Question: Are there any University charges that I cannot pay for using the payment plan?
Answer: Yes, Campus Apartment rent and Children's Place charges cannot be paid using the payment plan.Question: Can I send multiple students' payments on one check?
Answer: Yes, as long as you include the Western Identification Number (WIN #) (See the Miscellaneous Questions sections for instructions on finding your WIN #) with the amount for each one and the payment is sent to the Cashiering Office at: WMU-Cashiering Office, 1903 West Michigan Ave, Kalamazoo, MI 49008-5282. Semester/session payments sent with the coupon in the envelope provided should not include more than one student's payment per check.
Question: Can I send a postdated check?
Answer: No, the check will be processed the day it is received and would be rejected by the bank. We do not hold postdated checks for processing later.
Question: How do I grant access to my parent to view my account?
Answer: Using your Bronco NetID and password students can grant access to parents or others at http://gowmu.wmich.edu. Click on the "Add Authorized User" link. Enter the e-mail address of the person you have chosen to be an Authorized User. Click Yes or No to allow the person access to view the billing statement and to view the payment history. Click "Add User". Enter the last four digits of your Western Identification Number (WIN) and click "I Agree". To grant them access to your academic and financial aid information, go to the home page on the Payment and Account Information site, and click on "Click here to grant this access". Select which authorized user you want by clicking on "Grant/Revoke Access for an Authorized User". You can grant them access to the following items: Enrollment Verification, Midterm Grades, Final Grades, Schedule of classes, Unofficial Transcript, Financial Aid Requirements, Financial Aid Awards for Aid Year, and Financial Aid Award Payment Schedule. Once you have made your selections, click on "Submit".Question: How will my parent or authorized user know they have access to my information?
Answer: The authorized user will receive an email message from WMU-Billing@wmich.edu informing them they have been granted access to your account and given the web address and a temporary password.Question: What is the web address for parents/authorized users to access student accounts?
Answer: https://ebills.cc.wmich.edu/tsa/web/login.jspQuestion: What if my parent or authorized user forgets their password?
Answer: They can go to the site, https://ebills.cc.wmich.edu/tsa/web/login.jsp , and have the password emailed to them.Question: Will my parents receive an email when a new tuition invoice or statement is available?
Answer: Your parent or authorized user will receive an email from WMU-Billing@wmich.edu when a new tuition invoice or monthly statement is available.
Question: How often are Financial Aid credit balances refunded?
Answer: Financial Aid Refunds are processed daily. Most Financial Aid payments greater than your account balance, will be refunded to you. A refund check will be mailed to the student or direct deposited into your bank account (if you elected direct deposit). The refund check or direct deposit will be made to the parent if it was created from a PLUS (Parent Loan for Undergraduate Students) payment and the parent borrower requested the refund.
If a student has received financial aid and adjusts their schedule during the drop/add period, refunds for tuition and fees may need to be adjusted. Financial Aid payments made before the adjustments may need to be charged back to the student account.
Question: How often are other credit balances refunded?
Question: How do I enroll for Direct Deposit?Answer: Refunds are normally processed daily. However, during the first two weeks of each semester/session, all overpayments and credit balances will be refunded after the drop/add period.
Refunds can either be directly deposited to a personal bank account or mailed to you. If you have elected to have Direct Deposit, the refund will be deposited into your checking or savings account. After you are signed up for Direct Deposit, please allow three business days for a refund to be deposited into your personal account. If you have not elected to have Direct Deposit, the refund will be mailed to your local address unless you have designated a billing address.
Answer: Signing up for Direct Deposit will allow your student account refunds to be deposited directly into your checking or savings account. Please click on Direct Deposit to print a copy of the form.
After printing, completing and signing the form, send it to: Western Michigan University, Accounts Receivable, 1903 West Michigan Ave, Kalamazoo, MI 49008-5251 or you may fax it to 269-387-4227.
If your parent is a PLUS (Parent Loan for Undergraduate Students) borrower, and has requested the excess funds be refunded to them, they can also sign up for Direct Deposit on a separate form. When completing the form, the parent borrower should indicate the student ID# in the space provided.
Please allow 10 - 15 days processing time for Direct Deposit to commence if mailing the form. If faxing the form, please allow three business days. After you are signed up for Direct Deposit, please allow three business days for a refund to be deposited into your personal account.
Question: How do I find my Western Identification Number (WIN #)?
Answer: Using your Bronco NetID and password your WIN # may be obtained at http://gowmu.wmich.edu. Select the Payment and Account Information channel, then select the "My Profiles" tab.
Question: What is a HOLD and how do I remove one from my student account?
Answer: Holds are placed on student accounts when University charges have not been paid. A hold will prevent registration for classes, release of a transcript or diploma. To remove the hold from your student account, you must pay the amount due. Please direct inquires to the number associated with the hold.Question: How can I obtain my 1098-T form?
Answer: A 1098-T form will be mailed to the student's home or billing address in late January. The 1098-T information is also available at www.1098-t.com.
